We take every step to ensure that our customers have the right gear and products to fit their needs.
Sometimes, however, needs can change. If that happens we are happy to return products if the following are met.
- HOLIDAY RETURN PERIOD: purchases made between November 19, 2022 to December 24, 2022 will have a return period up to January 15, 2023.
- Returns must be made within 14 days of the purchase date.
- Items must be unused and in their original condition. Items must have the manufacturer's original packaging, tags, warranty cards, other documents, and all accessories.
- Refunds will be issued in the same form of payment at the time of purchase. Credit card refunds must be on the same card as the original purchase. Glazer's will issue a check for returns on cash purchases over $250.
If any of the above criteria are not met, Glazer's is unable to issue a refund. If an exception is made, the customer will be charged a re-stocking fee of up to 35%.
Sales for the following items are non-returnable:
- Film, Darkroom Papers & Chemistry
- Ink cartridges
- Paper (once opened)
- Software & memory cards (once opened)
- Bulbs
- Batteries
- Special ordered items
- Printers once inks have been installed
- Cinema Equipment - including RED, Blackmagic, Canon, and Sony
- All DJI products
- Gimbals
- Firmware Keys
USED EQUIPMENT
- Must be returned within 14 days in the same condition as at the time of purchase.
- Used items are covered under Glazer's warranty for 60 days from the date of purchase.
- Refunds will be issued in the same form of payment at the time of purchase. Credit card refunds must be on the same card as the original purchase. Glazer's will issue a check for returns on cash purchases over $250.
For further questions or to begin a return please email us.